This marks the first time we've raised our prices since starting Level five years ago. During this period, we've made significant strides in enhancing Level, adding numerous new features, implementing countless bug fixes, and making pivotal improvements. This price adjustment is a step towards sustaining our momentum in developing and elevating the platform, ultimately aiming to deliver even greater value to you, our valued customers.
I am deeply grateful for your continued support, which has been instrumental in our journey. To express our gratitude, all existing customers will be grandfathered in at their current pricing of $1 per device per month. You will continue to receive the same exceptional service at the price you are accustomed to, without any change.
We recognize that a price increase can be challenging. However, we firmly believe this decision is crucial for the long-term advancement and excellence of our platform. Our commitment to being the premier RMM software provider remains unwavering, and this change will empower us to keep innovating and enhancing our offerings.
Your feedback is invaluable to us. If you have any questions or thoughts about this update, please don't hesitate to reach out. Also, feel free to explore our updated pricing structure for more details.
Thank you for your understanding and continued support. We are excited to keep serving you and adding value with our RMM software.