Support
Free support. Real engineers.
Every Level customer gets help with setup, scripts, automations, monitors, migrations, and troubleshooting. No paid support tier required.
Bring us the problem. We'll help you work through it.
- Scripts and commandsGet help writing, reviewing, and troubleshooting PowerShell, Bash, or Python for your fleet.
- Automations and monitorsBuild the trigger, target the right devices, tune thresholds, and trace failed runs.
- Account setupStructure organizations, groups, tags, roles, and access around the way your team works.
- Agent deploymentInstall across Windows, macOS, and Linux, then resolve check-in or enrollment problems.
- Migration helpPlan the rollout, move devices in batches, and avoid overlapping agents or billing gaps.
- Product troubleshootingReproduce the issue, collect the right logs, and stay with the fix through validation.
Choose the fastest path for the issue.
Support meeting
Book time with the team for setup, troubleshooting, or a working session.
Choose a timeSupport, without the fine print.
Is Level support included?
Yes. Live chat, email support, and support meetings are available to every Level customer at no extra cost.
When is live chat available?
Live chat is staffed from 8:00 AM to 5:00 PM Eastern Time, Monday through Friday. Email support@level.io outside those hours and the team will pick it up.
Can you help us migrate from another RMM?
Yes. We can help plan the rollout, review install and removal scripts, structure groups and tags, and work through device-specific blockers.
Where are the self-serve guides?
Level Docs covers setup, product workflows, API reference material, and troubleshooting. Visit docs.level.io whenever you want the step-by-step version.
Need a hand?
Pick a time or send us the problem. Support is included.